November Webcast - Thursday November 20th at 10am PST/1pm EST
Best Practices for Integrating Usability & Design with Requirements Visualization
Designing and delivering a superior customer experience is often challenging. Achieving great design is many times a balancing act with other factors like business requirements, project delivery timelines, resources and accessibility to the user population. At Delta Air Lines the usability and design teams get involved with external projects like airport check-in kiosks as well as internally-facing applications like company portals. All of these projects require close collaboration between business analysts and designers to deliver outstanding outcomes. Carol Kilpatrick is a customer experience usability and design leader at Delta. Drawing from real-life experiences at the airline, Carol will relate lessons learned and best practices for how to integrate usability practice and good design principles with the latest in visualization technology and process.
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